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Our Services

Medical Care Coordination

We connect you with top-rated clinics across Dubai and the UAE. Whether you need a general check-up or a specialist consultation, we ensure you get access to trusted healthcare providers — quickly and seamlessly.

House Call Visits

Prefer care in the comfort of your home? Our licensed doctors and nurses can visit you anywhere — whether you’re at home, in a hotel, or at your workplace. Ideal for patients with limited mobility, children, or those seeking discreet care.

Tele-consultation

Speak to qualified doctors anytime, anywhere — in your language. Our teleconsultation service supports Arabic, English, Russian, Hindi, Urdu, and more. Fast access to medical advice, prescriptions, and follow-up, all from your phone.

Emergency Support

In critical situations, time matters. We handle the entire emergency process — from dispatching ambulances to coordinating hospital admissions, diagnostics, surgeries, and post-care recovery. You’re never alone in an emergency — we’re with you every step.

about us

Welcome to EGS – Your Trusted Provider in Medical Assistance

EGS is a premier provider of comprehensive medical assistance and facilitation services, trusted by leading insurance companies, assistance firms, and corporate clients across the UAE and beyond.

Headquartered in Dubai, we specialize in delivering seamless, 24/7 medical support, including Emergency or ambulance coordination, Home visits, Medical care coordination, guarantee of payment management, and direct liaison with top healthcare providers.

As part of the EAI Group, we combine deep regional expertise with a global network to ensure your clients receive fast, reliable, and discreet medical care, whether for inpatient, outpatient, or emergency cases.

At EGS, we understand the critical importance of efficient medical coordination for B2B partners. Our team bridges the gap between patients, hospitals, and insurers by handling complex logistics with precision and empathy.

You can count on EGS to deliver tailored medical solutions that enhance your service offering and safeguard your clients—anytime, anywhere.

2k

Experienced Consultants

1,600+

SUCCESSFUL CASES

24/7

Around the clock

Our ViSION

To become the foremost and most reliable assistance partner in our region, setting new standards for excellence and trust.

Our MISSION

To become the foremost and most reliable assistance partner in our region, setting new standards for excellence and trust.

our vALUES

Cost Awareness

We manage costs responsibly, ensuring value for our clients while maintaining efficiency.

Excellence in Performance

We strive for excellence in everything we do. Our dedication to high standards drives our success.

Client-Oriented Services

Our focus is always on meeting and exceeding our clients’ needs. We tailor our services to ensure their satisfaction.

Passion for What We Do

Our enthusiasm fuels our commitment to making a positive impact every day.

Our Strength Lies in Our Network

Multilingual Experts

Our team speaks your language—literally! We’re here to guide you through any situation, day or night.

Strength in Numbers

A Network You Can Count On –  EGS doesn’t operate alone. We leverage the power of a vast network of healthcare providers, ensuring you have access to the best possible care, wherever you are.

Global Reach

Our extensive network of medical professionals’ spans across borders, ensuring top-notch local services wherever you are.

Beyond Borders, Beyond Limits

The Power of Our Network –  Medical emergencies can strike anywhere. EGS’s global network transcends geographical limitations, offering you peace of mind and access to the vital support you need, no matter where your travels take you.

FAQs

1. What types of medical assistance services does EGS Assist provide in the UAE?

EGS Assist offers a full suite of support, from telemedicine consultations, home doctor visits, patient navigation to the nearest accredited hospitals or clinics, ambulance coordination, and multilingual 24/7 operations.

2. How quickly can EGS Assist dispatch medical help in Dubai?

With a UAE-wide network, we typically dispatch licensed healthcare providers or initiate virtual consultations within 30–60 minutes, even during off-hours or holidays, ensuring consistent 24/7 medical assistance in Dubai coverage.

3. Are all providers in EGS Assist’s network DHA‑licensed?

Yes—every hospital, clinic, or mobile doctor in our network is licensed by the Dubai Health Authority, ensuring compliance with local regulations and insurer-friendly clinical governance.

4. Can EGS Assist handle travel-related medical emergencies in the UAE?

Absolutely. Whether it’s a travel injury, sudden illness, or repatriation need, EGS coordinates travel emergency in the UAE responses from triage to ambulance, admission, and insurer-aligned reporting.

5. Does EGS Assist offer telemedical or virtual doctor services?

Yes. Our telemedical in Dubai and virtual doctor in the UAE services provide licensed doctors via secure video or phone, complete with e-prescriptions and medical reports tailored to insurance workflows.

6. Can foreign nationals use EGS Assist’s home doctor visit services?

Yes. EGS provides doctor visit at home in the UAE options for expatriates, tourists, and foreign-insured members offering clinical care, diagnostics, and follow-up at their location across the UAE.

7. How does EGS Assist support cost containment and claim efficiency?

Through early triage, referral to appropriate care tiers, detailed clinical documentation, and integrated insurer processes, EGS helps reduce unnecessary ER visits and manage overall claim spend effectively.

8. What languages does EGS support for patient communication?

We offer bilingual or multilingual support in English, Arabic, Hindi, Urdu, and several other languages—ensuring clear communication and better patient comprehension across diverse expat populations.

9. How does EGS Facilitate international insurer collaboration?

EGS offers flexible coordination, from direct billing arrangements to reimbursement models. We integrate seamlessly with insurer systems, provide real-time updates, and deliver structured documentation for claims and audits.

10. How can insurers monitor service quality and outcomes?

Partners receive standardized reports, clinical metrics, response time tracking, and post-service feedback summaries. This transparency supports quality audits, partner evaluation, and strategic planning.