For insurers, TPAs, travel assistance companies and patients alike: EGS coordinates the entire care journey — from the first call to the guarantee of payment to the flight home — with one team, one line, around the clock.
Average first response under 15 minutes — every day of the year.
A 65-year-old Brazilian traveller, an unstable ankle fracture in Nevşehir, a secondary chest finding — and one desk running the surgery, the guarantee of payment, the fit-to-fly clearance and the repatriation, end to end. Published as a case study in ITIJ.
"When a case presents with both an acute orthopaedic emergency and a secondary chest finding, coordination must be clinical as well as logistical — nothing can be overlooked."Marcos A. Morgan — Founder & CEO, Eagle Group
EGS started with a simple observation in the heart of the Gulf: when someone falls ill far from home, the hardest part is rarely the medicine — it's the chaos around it. Finding the right hospital, verifying insurance, securing approvals, speaking the language.
So we built the team we wished existed: doctors, coordinators and claim specialists working as one desk in Dubai, answering in minutes, and staying with every patient until the file is closed. As the Gulf arm of Eagle Group, that desk plugs into a network that already spans Africa, Asia, Europe and the Americas.
"We don't hand patients a phone number. We hand them a team."
EGS opens in Dubai with one mission: take the chaos out of medical care for insured members, travelers and expats in the UAE.
Fast GOPs and cost-aware coordination earn the trust of insurance and assistance partners across the GCC. Over 1,600 cases handled.
Our first cases outside the Gulf — three cities, three time zones, the same 15-minute promise. The map has kept growing since.
New markets, new partners — and the same team spirit that started it all.
Every service below has its own dedicated team — click through for the full details, process and FAQs.
From the right specialist to the insurance approval — we connect patients to top-rated clinics and hospitals across the UAE and manage the whole journey.
Licensed doctors and nurses at your home, hotel or workplace — anywhere in Dubai and the UAE. For travelers, families and corporate clients who can't reach a clinic.
Speak to a doctor in minutes, from anywhere — in Arabic, English, Russian, Hindi, Urdu and more. Perfect for triage, second opinions and follow-ups.
In critical situations, time matters. We run the entire emergency — hospital admission, insurer approvals, family updates — while you focus on what matters.
Guarantee of Payment issued to the hospital in minutes — so treatment never waits for a signature and the member never pays out of pocket. Line-by-line invoice review before settlement.
From fit-to-fly clearance to airport medical coordination, suitable cabin seating and handover to the home physician — a safe, documented journey home, anywhere in the world.
The guarantee of payment is the document that turns "we'll cover it" into a hospital actually treating the patient. Here is how we make it fast.
Member details, policy number, provider and diagnosis captured on the first call. Coverage, limits and exclusions verified with the insurer or TPA.
Our medical team validates the treatment plan and negotiates the provider's estimate — so the GOP covers what's needed, at the right price.
A formal guarantee of payment — with limits, validity and billing instructions — is sent directly to the facility. Treatment proceeds cashless.
Daily clinical updates, GOP extensions if needed, then a line-by-line invoice review before the file is settled and closed with a full report.
The first calls that took us outside the Gulf came from Berlin, Vienna and Bangkok. Since then our partners have routed cases to us from Istanbul to London, Madrid to Kuala Lumpur — insured members who simply needed someone to take command.
We don't measure our reach in flags. We measure it in cases closed — wherever the patient happened to be standing when they needed us.
Nevşehir, Türkiye
A Brazilian traveller's trimalleolar fracture: same-day surgical clearance, GOP, a secondary chest finding managed, fit-to-fly and repatriation to Brazil — closed at eight weeks. Published in ITIJ.
London, UK
A GCC member fell ill on a business trip. EGS arranged the private clinic visit, translation and a GOP with the insurer — the member never touched a single form.
Kuala Lumpur, Malaysia
A late-night video consultation for a travelling family led to the right paediatric clinic the next morning — with the claim pre-cleared while they slept.
Fair, transparent handling that protects patients and keeps claim costs under control.
Measured response times, audited outcomes and a bar that keeps rising.
Every case gets a named coordinator — one person who knows your file end to end.
This is not a call center. It's a team that takes every patient personally.
"We route our Gulf cases through EGS because they answer like it's their own family on the line. GOPs that used to take days now take an hour."
"As a TPA, what we need is silence — no escalations, no surprises. EGS gives us exactly that, and their invoice audits are the most rigorous we've seen in the region."
"I was in Dubai on a short business trip when severe stomach pain sent me to the hospital. EGS stepped in, found the right hospital and handled every detail with my insurer."
"Midnight call, sick child, unfamiliar city. Within ten minutes we had a doctor on video and a clinic booked for the morning. That's all you need to know about EGS."
Case stories and guides for insurers, TPAs, travelers and expats navigating healthcare in the UAE and beyond.
The ITIJ case study: surgery, GOP, a secondary chest finding, fit-to-fly and repatriation to Brazil — one desk, eight weeks, full recovery.
Read articleA feverish child, a hotel room, a family far from home — and a tele-consultation that found the right clinic before sunrise.
Read articleWhat "cashless" really means when you're 5,000 km from home: the story of one of our first cases beyond the Gulf.
Read articleThe things insurers, TPAs and travellers ask us most often.
EGS coordinates the whole care journey on behalf of insurers, TPAs and patients: choosing the right hospital or specialist, verifying insurance coverage, issuing the guarantee of payment so treatment is cashless, arranging house calls or tele-consultations, and following the case through to discharge, invoice audit and closure.
Average first response is under 15 minutes, 24 hours a day, every day of the year. Coverage is typically confirmed within the same 15 minutes, and cashless admission can usually be arranged the same day.
A GOP is a formal written commitment issued to a hospital confirming that a defined treatment will be paid directly, up to a stated limit. EGS confirms coverage in about 15 minutes, issues straightforward outpatient GOPs within the hour, and inpatient GOPs the same day.
Yes. Working with international insurers, third-party administrators and travel assistance companies is the core of the business. EGS handles approvals, direct billing, cost containment and structured reporting in the format each claims team needs.
No. EGS is based in Dubai and covers all seven emirates, and as the Gulf arm of Eagle Group it coordinates cases internationally — including repatriations and treatment for Gulf policyholders who fall ill abroad.
Yes. Licensed doctors and nurses are dispatched to homes, hotels and workplaces across Dubai and the UAE, typically arriving within 45 to 90 minutes, with insurance approval handled before the visit where a policy applies.
