An emergency is not the time to learn a healthcare system
A cardiac event at a conference. A serious road accident. A traveler collapsing in a mall. In those first minutes, someone has to choose the right hospital, alert the receiving team, verify coverage, and keep the family informed — all at once, all correctly.
That someone is EGS. Our emergency support desk takes command of the entire process: transport coordination, admission, insurer approvals and constant updates, so the patient's people can focus on the patient.
What we take over in an emergency
- Immediate case command — a senior coordinator owns the case from the first call to discharge.
- Right-hospital routing — the nearest facility that is actually equipped for the condition, with the ER alerted before arrival.
- Admission & approvals — guarantee of payment and admission paperwork handled in parallel with the medicine, not after it.
- Family & insurer updates — proactive, structured updates so nobody is calling around for news.
- Aftermath management — step-down care, reports, cost review, and repatriation if the patient needs to go home.
The first hour, handled
Alert us
One call or WhatsApp to our 24/7 line. State the location and what happened — we take it from there.
Stabilize & route
We coordinate with emergency services, select the right hospital and alert the receiving team.
Admit & approve
Admission and insurer approvals run in parallel — treatment is never waiting on a signature.
Update & close
Family and insurer receive structured updates until discharge, followed by a complete case report.
For insurers and TPAs
Emergencies are where assistance partners are truly tested — on speed, on clinical judgment and on cost control under pressure. Our record: 1,600+ cases handled with an average first response under 15 minutes. See a complex one end to end in our ITIJ case study.
Frequently asked questions
Is the emergency line really 24/7?
Yes — the line is staffed by our own coordinators every hour of every day, including public holidays. Average first response is under 15 minutes.
Do you replace calling an ambulance?
No — in a life-threatening situation always call local emergency services (998 in the UAE) first. Call us in parallel: we coordinate the hospital, approvals and everything that follows.
Can you handle emergencies for foreign policyholders?
Yes — that's our specialty. We work daily with international insurers, TPAs and assistance companies whose members fall ill or get injured in the UAE.
What happens after the patient is stable?
We manage step-down care, follow-up appointments and the complete claim file — including a line-by-line cost review before closure.