Most medical questions don't need a waiting room
Is this rash serious? Can I take these two medications together? Should this fever go to a hospital tonight — or can it wait for the morning? A large share of medical worries need a doctor's judgment, not a doctor's office.
Our tele-consultation service connects you to certified physicians by video or phone within minutes — in Arabic, English, Russian, Hindi, Urdu and additional languages. It's the fastest way to get a professional answer, and the smartest first step before deciding on a clinic visit.
What a tele-consultation can do
- Triage & guidance — know in minutes whether it's self-care, a clinic tomorrow, or an emergency right now.
- e-Prescriptions — where clinically appropriate, medication prescribed remotely and directed to a nearby pharmacy.
- Second opinions — an independent physician's view on a diagnosis or treatment plan, without another appointment cycle.
- Follow-ups — post-treatment reviews and chronic-condition check-ins from home.
- Seamless escalation — if you do need in-person care, the same file flows into a house call or coordinated clinic visit — no repeating your story.
How it works
Message us
WhatsApp or call — tell us the concern and your preferred language.
Get connected
We match you to the right physician and set up the video or phone call — typically within minutes.
Consult
Unhurried consultation, questions answered, plan agreed — with e-prescription if needed.
Next steps handled
Summary shared, insurer informed where relevant, and any onward care booked by our team.
For insurers and assistance companies
Tele-consultation is the most cost-effective front door for member care: it resolves a large share of cases remotely and routes the rest to the right level of care the first time. Read how it worked for a family at midnight in our Bangkok case story.
Frequently asked questions
Which languages are available?
Arabic, English, Russian, Hindi and Urdu are always available; additional languages can be arranged on request.
Can doctors prescribe medication remotely?
Yes, where clinically appropriate and permitted by regulation — the prescription is sent electronically and we can direct it to a pharmacy near you.
What if my case turns out to be serious?
The consulting doctor escalates instantly to our emergency team, who take over admission and approvals. Nothing is lost between the call and the hospital.
Do you serve patients outside the UAE?
Yes — tele-consultation works across borders, and we regularly support travelers and members in Europe and Asia through our partners.