Healthcare in the UAE is excellent — navigating it shouldn't be a second illness
Dubai and the wider UAE offer some of the best hospitals and specialists in the world. The hard part is everything around the medicine: choosing the right facility for the condition and the budget, confirming what the policy actually covers, obtaining approvals before treatment, and keeping everyone — patient, family, insurer — informed along the way.
That is exactly what our medical care coordination service removes from your plate. EGS acts as a single desk between the patient, the medical provider and the insurer or TPA, so care moves forward while the paperwork happens in the background.
What's included
- Specialist & hospital matching — we select from top-rated clinics and hospitals across Dubai and the UAE based on the condition, location, language and coverage.
- Insurance approvals & direct billing — we obtain the guarantee of payment and arrange cashless treatment wherever the network allows.
- Appointment & admission management — bookings, referrals, second opinions and admissions, scheduled around the patient.
- Cost containment — invoices reviewed line by line, so insurers and TPAs pay for the care that was actually delivered.
- Follow-up to recovery — we stay on the case through results, medication and follow-up visits until the file is properly closed.
How it works
Tell us about the case
Call, WhatsApp or email — a coordinator responds within 15 minutes, any hour of the day.
We build the care plan
The right provider, the right specialist and a cost estimate — matched against the insurance coverage before anything is booked.
Approvals & booking
We secure insurer approval and confirm the appointment or admission — usually the same day.
Care, updates & closure
The patient gets treated; you get updates. We reconcile the billing and close the file with a full report.
Who this service is for
Insurers and TPAs who need a reliable local partner in the UAE; travel assistance companies routing members to Dubai; employers with international staff; and individuals or families who simply want someone knowledgeable in their corner. See how it played out for a Gulf policyholder in our Berlin case story.
Frequently asked questions
Do you work directly with insurers and TPAs?
Yes — that is the core of our business. We coordinate approvals, direct billing and cost control with insurers and TPAs worldwide, and report in the format your claims team needs.
Can individuals without insurance use the service?
Absolutely. Self-paying patients get the same coordination — provider matching, transparent cost estimates and negotiated rates across our network.
Which areas do you cover?
All seven emirates, with the deepest network in Dubai and Abu Dhabi — and, through Eagle Group's network, coordinated cases across Europe, Asia, Africa and the Americas.
How fast can a case start moving?
First response comes in under 15 minutes on average. Routine coordination typically starts the same day; emergencies are escalated immediately to our emergency support team.