Your medical assistance partner on the ground in the UAE
When one of your members falls ill or is injured in the UAE, you need someone local who answers at any hour, knows which hospital fits the case and the policy, and protects your claims budget. That is what EGS does for insurers, TPAs and assistance companies: one 24/7 desk in Dubai that runs the case from the first call to the closed file.
As the Gulf arm of Eagle Group, the same desk also coordinates cases for Gulf policyholders who need care abroad, through a network that spans Africa, Asia, Europe and the Americas.
What we handle for your members
- Guarantee of payment & direct billing — coverage verification, GOP issuance to hospitals, cashless admission and discharge.
- Medical case management — matching the right hospital or specialist, admissions, daily follow-up and discharge planning.
- Cost containment — treatment plans reviewed against the policy, invoices audited line by line before you pay.
- House calls and tele-consultation — keep low-acuity cases out of the emergency room.
- 24/7 emergency support — hospital routing, admission and family updates around the clock.
- Medical repatriation — fit-to-fly clearance, medical escorts and airport coordination.
How a referred case runs
You refer the case
By phone, email or WhatsApp — member details, policy and the problem. A named coordinator takes it within minutes.
We verify and route
Coverage, limits and exclusions checked with you; the member is sent to the right provider, not just the nearest one.
GOP and treatment
We issue the guarantee of payment, keep the hospital to the agreed plan, and update you as it progresses.
Audit, report, close
Invoices audited, medical reports and the final bill delivered in the format your claims team uses.
Proof, not promises
Read how the team managed a complex fracture in Türkiye end to end — the case study published in ITIJ, Assistance & Repatriation Review — or how a Gulf policyholder in Berlin had a GOP in 40 minutes. For a deeper look at the UAE market, see our guide to medical assistance in the UAE for insurers and TPAs.
Start a partnership
Tell us about your organisation and the cases you expect. The partnerships team replies by email — usually within one business day. For a live case, call +971 58 207 4180 instead.
Frequently asked questions
Which organisations does EGS work with?
International and regional health insurers, travel insurers, third-party administrators (TPAs), travel assistance companies, brokers and employers with international staff. We act as your local case manager in the UAE and, through Eagle Group, coordinate cases in other countries.
How fast can you confirm coverage and issue a GOP?
First response averages under 15 minutes, 24/7. Coverage is typically confirmed within that window; straightforward outpatient GOPs are issued within the hour and inpatient GOPs the same day.
Do you cover only Dubai?
No. We cover all seven emirates from our Dubai desk and, as the Gulf arm of Eagle Group, coordinate cases internationally — partners already route cases to us from cities such as Berlin, Vienna, Istanbul, London, Madrid, Bangkok and Kuala Lumpur.
What reporting do we receive?
Structured case updates, medical reports and audited invoices in the format your claims team needs, with a named coordinator on every file.
How do we start working together?
Send the form on this page. Our partnerships team replies by email to arrange a call, share our service agreement and set up case-referral details (phone, email and escalation contacts).